NASTC - The National Association of Small Trucking Companies

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FAQ

 

How do I contact NASTC?
NASTC is open Monday – Friday from 8:00 am – 5 pm central time. Please dial (800) 264-8580 and your call will be directed to the correct person.
Mailing Address: 2054 Nashville Pike, Gallatin, TN 37066
Primary Fax #: (615) 451-0041
I need help outside of NASTC’s business hours. Who can I contact?
I need help with…
FleetOne Fuel Card: (800) 359-7587
Tire Problems & Questions: (877) 901-6878
Other Questions: www.nastc.com
What forms of payment are accepted by NASTC?
Mastercard, Visa, Discover, ACH/automatic bank draft, check.
How do I receive my NASTC Member TA Maintenance Discounts?
Please check in with TA Truck Service Centers using your DOT # and Company Name. If you are leased on to another company, use your Company Name and Address associated with your NASTC membership. The discount is not applied until the very end of the transaction.
I forgot my NASTC app Password?
Try our generic password: nastc in all lower-case letters. If this does not work give us a call or email alex.idol@nastc.com
How do I order more fuel cards?
Cards are ordered directly through Fleet One. You can email them or call customer service at: 1-800-359-7587
If you are calling for Fleet One and having any problems, then you can use the initial IVR prompt (right after the language prompt) select 1 for English then select 4 for "Other," then push 3 to move directly to an agent. Please attempt this workaround.

Card/Check ordering and tracking through email:
• Send the Email To: efs.am@efsllc.com
• Subject line: CARRIER ID (######) and Company Name
• In the body of the email include the following:

CARRIER ID:
QUANTITY:
COMPANY NAME:
PERSON REQUESTING THE ORDER: *first and last name
SHIPPING ADDRESS:
PHONE NUMBER:
SHIPPING METHOD: *Please specify Standard or Expedited

• NOTE for Expedited shipping there will be charge of $25.00
• Standard card orders take 7-10 business days. Expedited is 2-3 days.
How do I request an increase in my credit line?
Email: underwriting@wexinc.com
Subject line: CARRIER ID (######) and Company Name
Body: Tell them the total of the credit limit you want (what you have now plus what you want added. Make sure to explain the reason for the increase (ex: adding another truck or hitting weekly limit consistently).

• Typical response time is 5 business days

I currently have a cash deposit or pre-pay account with Fleet One. How would I go about requesting that be converted to a traditional credit line?
Email: underwriting@wexinc.com
Subject line: CARRIER ID (######) and Company Name
Body: Tell them the type of account you currently have and that you are requesting a credit line. Tell them the total of the credit limit you want. Make sure to include the number of trucks you have.

• Typical response time is 5 business days

How do I update my payment information for my fuel card?
Call customer service at: 1-800-359-7587
If you are calling for Fleet One and having any problems, then you can use the initial IVR prompt (right after the language prompt) select 1 for English then select 4 for "Other," then push 3 to move directly to an agent. Please attempt this workaround.
Or Email: paymentinformationupdate@fleetone.com
How do I change my company name? (example: I have a new EIN or I am now incorporated)
Contact your NASTC membership rep. You will need to reapply.
How do I cancel my Fleet One account?
You can call customer service at: 1-800-359-7587 or Email: arterminations@wexinc.com
Provide all of the following:
• Carrier ID or AR #
• Carrier name
• Reason for closure

*Requestor's name (must be an authorized contact for the account)
Note: cancelling the card with Fleet One does not cancel your NATC membership. The two are not mutually exclusive.

I have a cash deposit account with Fleet One and would like to request my deposit back. How do I go about doing that?
Email: fleetdepositadmin@wexinc.com
Provide all of the following:
• Carrier ID or AR #
• Carrier name
• What you are requesting

*Requestor's name (must be an authorized contact for the account)

Am I required to be in a drug and alcohol testing program for DOT?
Take this simple questionnaire on DOT’s website to find out:
DOT Questionnaire
Am I required to use the DOT Clearinghouse?
If you are a company that is required to be under a DOT Drug and Alcohol Testing Program, yes, you are required to participate in the DOT Drug and Alcohol Clearinghouse. If you need assistance, please contact the NASTC Drug and Alcohol Testing Department.
Where can I send my Driver if they need to be tested?
If you are not on the NASTC Drug and Alcohol Testing Program, please consult your program’s administrator.
If you are on the NASTC Drug and Alcohol Testing Program, you should have someone trained to do on-site collections. If you do not have someone trained at your company to do on-site collections and would like to, please contact Jessica Murray: 615-989-9196
Or Email: jessica.murray@nastc.com
We can train someone remotely or we also offer an in-person class every month at our NASTC Headquarters in Gallatin, Tennessee.
If you do not have someone trained and want to use a clinic, please consult a DOT trained clinic to have your driver tested using the supplies provided to you by NASTC.
What kind of testing is acceptable by FMCSA for drug testing?
FMCSA only accepts urine for drug testing.
What kind of testing is acceptable by FMCSA for alcohol testing?
FMCSA only accepts breathe or saliva for alcohol testing.
How do I order more drug testing supplies?
Please contact the NASTC Drug and Alcohol Testing Department and we will order supplies for you.
How do I add and delete drivers on my driver roster with the NASTC Drug and Alcohol Testing Program?
If you are the primary contact for your company, you can update your roster directly from your portal login. If you are not the primary contact, please email all driver roster changes to nastc.driverroster@nastc.com or fax to 615-451-0048.